🔹 Q1: How can this lock be unlocked?
A: This smart lock supports multiple unlocking methods including fingerprint, PIN/password, RFID card, mobile app, and mechanical key.
🔹 Q2: Can this lock be controlled via a mobile app?
A: Yes, the lock supports WiFi (2.4G) connectivity and can be controlled through a mobile app for remote access and management.
🔹 Q3: How many fingerprints and cards can be stored?
A: The lock can store up to 100 fingerprints and 100 RFID cards.
🔹 Q4: What happens if the battery runs out?
A: The lock provides a low battery warning, and you can still unlock it using the mechanical key in case of emergency.
🔹 Q5: Is this lock secure?
A: Yes, it includes advanced security features such as anti-peeping password, double verification mode, and anti-prying alarm system.
🔹 Q6: Is this lock suitable for all doors?
A: It is compatible with most wooden and metal doors. However, checking door size and compatibility before installation is recommended.
🔹 Q7: What is the password length?
A: The password can be set between 4 to 8 digits.
🔹 Q8: How many administrators can be added?
A: Up to 9 administrators can be configured on this lock.
🔹 Q9: Does it have an auto-lock feature?
A: Yes, the lock automatically locks the door after it is closed.
🔹 Q10: Can it work without internet?
A: Yes, basic functions like fingerprint, password, and card access work without internet. Internet is only required for app control.
Returns will be accepted for up to 10 days of Customer’s receipt or tracking number on unworn items. You, as a Customer, are obliged to inform us via email before you return the item, only in the case of:
- Received the wrong item.
- Item arrived not as expected (ie. damaged packaging).
- Item had defects.
- Over delivery time.
- The shipper does not allow the goods to be inspected before payment.
The returned product(s) must be in the original packaging, safety wrapped, undamaged and unworn. This means that the item(s) must be safely packed in a carton box for protection during transport, possibly the same carton used to ship to you as a customer.